Modules by Resonant IQ
Helpthread's free core is a complete support desk. Paid modules add things like AI assistance, knowledge management and additional channels, without changing how the core works.
Anything that ships free stays free.
Modules add to the core; they never subtract from it. A capability that shipped free stays free.
Our modules use the same events, webhooks and API any module you or the community write would use.
Modules run inside your own deployment. Resonant IQ never touches your conversation data.
Drafts replies to inbound conversations with the model and API keys you configure. An agent reviews and approves every draft in the inbox before anything is sent.
A knowledge base that attaches to Helpthread: written in the browser, versioned, and serving both a public help centre and your own team from one system.
Tagging, routing and priority for inbound conversations, driven by the same public events.
Conversation events delivered to the Slack channels you choose.
Extension model
Modules are ordinary software talking to a documented API: typed events, signed webhooks and the same endpoints the inbox uses. Anything ours can do, yours can do.
Read the extension docs →